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1. No Refund:
We strive to provide our customers with high-quality products and excellent customer service. However, please note that we do not offer refunds on any purchases unless the product is damaged upon delivery.
2. Size Exchange Option:
We understand that finding the right size can be challenging, and we want to ensure you have the perfect fit. If you receive a product and find that the size doesn't suit you, we offer a "Size Exchange" option for eligible products.
3. Additional Charge for Size Exchange:
To process a size exchange, a nominal fee of Rs. 50 will be applicable. This fee is to cover handling and processing costs associated with the exchange. The customer will also be responsible for any additional shipping costs related to the size exchange.
4. Eligibility for Size Exchange:
For the size exchange to be eligible, the following conditions must be met:
a) The item must be in its original condition, unworn, and with all tags and packaging intact.
b) The request for a size exchange must be made within 14 days from the date of delivery.
c) The product should not be part of any special promotion or clearance sale.
5. Damage Product Exchange:
In the unfortunate event that you receive a damaged product, please contact our customer support team immediately. We will investigate the issue and offer a replacement for the damaged item.
6. How to Request a Size or Damage Product Exchange:
To initiate a size exchange or report a damaged product, please contact our customer support team at firstname.lastname@example.org. Provide them with your order details and the reason for the exchange. Our team will guide you through the process and provide further instructions on how to proceed.
7. Final Sale Items:
Please note that certain items may be marked as "Final Sale," indicating that they are not eligible for a size exchange or any other type of return or exchange. These items will be clearly specified on the product page.
8. Changes to the Policy:
We reserve the right to modify this refund and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.